Frequently Asked Questions

Purchase / Ordering

Product

Delivery

Payment

How can I order a T10X or T10F?

Create a Trumore Login account on our website www.togg.eu or in the Trumore app and log in. There you can use the configurator to compare the equipment, technical data, and prices of the T10X and T10F models. Select the version you prefer, personalize your vehicle, and explore the interior and exterior design in 360 degrees. Once you confirm the purchase contract, you can proceed directly to the payment step.

How does the ordering and delivery process work in Germany?

Orders are placed through the Trumore app. A refundable deposit of 1,000 euros is required for each order. If canceled, this deposit will be fully refunded. The first deliveries will start at the end of October 2025.

When will I see the final price of my T10X or T10F?

From September 29, 2025, you will find the updated prices of our models on www.togg.eu.

What are the prices in Germany?

The entry-level price starts at 41,200 euros. With the full standard equipment, prices are as follows:

- T10F V2 LR → €45,590

- T10X V2 LR → €46,190

Which colors are available?

The T10X is available in seven colors: Ayder, Anadolu, Kula, Gemlik, Pamukkale, Oltu, and Kapadokya. The T10F is available in five colors: Gemlik, Kula, Mardin, Oltu, and Urla.

For the T10X, the colors mean: Ayder (Green), Anadolu (Red), Kula (Gray), Gemlik (Blue), Pamukkale (White), Oltu (Black), and Kapadokya (Beige).

For the T10F, the colors mean: Gemlik (Blue), Kula (Gray), Mardin (Dark Blue), Oltu (Black), and Urla (Light Green).

I have configured and ordered my T10X or T10F. What
happens next?

You can track the status of your order anytime via the Trumore app.
From ordering to delivery, we will guide you step by step through the digital
purchasing journey.

Can I bring a Togg purchased in Germany to Turkey (and vice versa)?

Technically, it is possible, but customs, taxes, and homologation must be considered. We recommend purchasing your Togg in the country where you plan to use it.

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What are the key facts about the T10F?

Like the T10X, the T10F is a connected smart device that is constantly updated and remains up-to-date via over-the-air updates. It launched in Turkey and Europe in 2025 with the Long Range RWD version, followed by the AWD version. In 2026, the Standard Range and other versions will follow. It offers ranges from 335 to 623 km, with 160 kW / 218 hp and 350 Nm torque. More details are available at www.togg.eu.

Is towing feature is available on T10X or T10F?

Neither T10X nor T10F has this feature. Technical feasibility is
ongoing to implement this feature to both models.

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What documents do I need to bring for my delivery appointment?

Please bring your ID card & driving license. If someone else is
collecting the vehicle, they must present a valid power of attorney.

Can someone else pick up my vehicle?

Yes, a person authorized by you can pick it up. The power of attorney must clearly state the name, address, and date of birth of both you and the authorized person, the vehicle details (make, model, VIN or order number), and confirmation that the person is authorized to collect the vehicle. Date and signature are also required.

How will I know my exact delivery time frame?

All pre-order customers will be informed in time by email or via the Trumore app.

Will deliveries take place everywhere or only at specific locations?

The delivery location is BLG AutoTerminal Deutschland GmbH & Co. KG, Grenzstraße 15, 93309 Kelheim. Additional delivery centers are planned. Current delivery points will be published in our web-site www.togg.eu soon.

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What payment methods does Togg accept?

Only one-off payment is accepted. The deposit can be paid easily by debit or credit card. The remaining balance is paid via bank transfer.

What should I write in the reference field for the remaining payment?

Please enter “Order Number – Name & Surname Remaining Payment.”

Is installment payment possible?

Currently not.

What happens if I overpay?

Any overpayment will be refunded to your original payment method. The duration depends on your bank.

How quickly will I get my deposit back if I cancel?

Within 7 working days after the cancellation is processed in our system.

Will there be financing or leasing options in Germany?

Not at the beginning, but such offers are planned for the future.

How does taxation work in Germany?

There is no special consumption tax (SCT) in Germany, but 19% VAT applies. Tax regulations differ between Germany and Turkey. Togg complies with local regulations.

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How does the registration process work?

Once the remaining payment is received, the registration process will start. Our team will support you and all required documents can be submitted online.

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Where can I do a test drive?

Via Trumore Appointments section you can follow up test drive
options and locations and create your own test drive appointment.

In which cities in Germany can I find Togg?

Togg sells directly through the Trumore app. By the end of 2025, you'll be able to experience test drive and order our smart devices at our mobile experience centers in Berlin, Cologne, Oberhausen, and Hamburg. You can find test drive options and locations, and schedule your own test drive appointment, through the Trumore Appointments section.

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What charging options are available?

You can charge your vehicle at DC fast chargers, AC charging
stations, and also household sockets. AC/DC stations are available at gas
stations, parking areas, and shopping centers. A DC charging process
usually takes less than 30 minutes from 20% to 80%. Charging at a
household socket can take more than 24 hours depending on battery size.

How long does it take to charge my T10X or T10F?

This depends on the battery size and the charging station’s capacity. At a DC fast charger, charging from 20% to 80% usually takes less than 30 minutes.

Will Trugo be available in Germany?

Togg vehicles can be charged at all common charging points in Germany. Trugo is exploring investment and partnership opportunities to also operate in Germany.

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What does the service network in Germany look like?

Togg works with authorized service partners. In 2025 we will start with locations in Berlin, Nuremberg, and Essen. Repairs and spare parts will be handled by these partners. The warranty is 3 years / 100,000 km, the battery warranty is 8 years / 160,000 km. Software updates are provided over-the-air. You can find our current service partners under the “touchpoints” tab at www.togg.eu.

Do electric vehicles require more maintenance?

No, actually less. There are no oil changes, spark plugs, or timing belts. Fewer moving parts mean lower maintenance, but regular checks remain important.

Are software updates different in Germany?

The technical architecture is the same everywhere. Some apps may differ depending on the country. In Germany, for example, YouTube will be available, while local apps such as TV+ will not. Updates are delivered OTA.

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By email at toggcare@togg.eu, via the “Togg Care – Contact” section in the Trumore app, or via www.togg.eu.

On June 25, 2018. The shareholders are Anadolu Group, BMC,
Turkcell, Zorlu Holding, and the Union of Chambers and Commodity
Exchanges of Türkiye (TOBB).

From 2026, the capacity will rise to 100,000 vehicles per year. By
2032, total production is expected to reach 1 million.

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